FAQ:
In case you were wondering…

Workouts & Programs

  • Yes! Leap programs are designed with progression in mind — whether you’re starting fresh or looking to level up, each program includes scalable modifications and intensity options.

  • Francia is a NASM-certified personal trainer. Her approach blends functional strength, jump rope cardio, and mindful movement.

  • Start with our beginner-friendly jump rope and bodyweight workouts focused on form, pacing, and confidence. These sessions help you build a strong foundation before progressing to more advanced classes.

  • You’ll only need a jump rope and mat for most workouts. Some programs include optional dumbbells or bands — each program page lists what’s needed before you start.

  • Every program includes demo videos that show proper form. Francia also adds coaching cues for posture, pace, and breathing so you can follow along safely and effectively.

  • After checkout, you’ll receive an email with your download link right away. You can access your files anytime — they’re yours for life.

  • All e-books come as PDFs with clickable or scannable links for video demos. You can view them on your phone, tablet, or laptop.

  • No — each e-book is a one-time purchase with lifetime access.

  • Because the programs are digital and instantly accessible, all sales are final. If you have any issues downloading or accessing your file, contact us and we’ll help you right away.

Shop & Shipping

  • We can’t guarantee order changes once an order has been placed, but we’ll always do our best to help.

    Email us at ready@leapbyfc.com

  • Not yet — but we’re working on it. Stay tuned.

  • Standard domestic shipments typically arrive within 4–5 business days.

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

  • We want you to feel great about your Leap by FC purchase.

    Please review our policy:

    • Returns or exchanges are accepted within 14 days of purchase.

    • Items must be unworn, unwashed, and in their original condition.

    • After 14 days, we’re unable to accept returns or exchanges.

    • Returns or exchanges are accepted within 14 days of purchase.

    • Items must be unworn, unwashed, and undamaged.

    • After 14 days, we’re unable to accept returns or exchanges.

  • All discounted or sale items are final sale and non-refundable.

    We are only able to offer an exchange if the item arrives damaged.

  • Items purchased with a promo code or during a sale are not eligible for refunds.

    They may only be exchanged if damaged.

    Gift cards are final sale.

  • Full-price items follow our standard return policy:

    • Eligible for return or exchange within 14 days as long as they’re unworn, unwashed, and in original condition.

  • If your order arrives damaged, please contact us within 15 days of delivery.

    Send a photo of the item and a description of the issue to ready@leapbyfc.com, and we’ll take care of an exchange.

  • To start a return or exchange, email ready@leapbyfc.com with your order number and details.

    We’ll walk you through the next steps.

  • Once we receive your returned item, we’ll inspect it and notify you of approval.

    Approved refunds are processed to your original payment method within 5–10 business days.

  • We accept major credit cards, debit cards, Apple Pay, and Shop Pay.

  • Once your order ships, you’ll receive an email with a tracking number and link to follow your delivery through the carrier’s website.

  • Some items are restocked, while others are produced in limited runs.

    Join the waitlist on any product page to be the first notified when an item returns.

STILL HAVE QUESTIONS? No problem!
Fill out the form on our contact page, and we'll be happy to assist you!